Support
We're here to help.
Get in touch
Have a question, found a bug, or want to suggest a feature? Email us at support@poolboi.app and we'll get back to you within 1–2 business days.
Frequently asked questions
Is PoolBoi really free?
Yes. All features are free. We earn a small commission when you purchase products through our Amazon affiliate links — that's how we keep the lights on.
How accurate is the test strip camera?
The AI reads your strip against the reference color chart and returns a range for each chemical. For best results, take the photo in natural light with the strip flat against the chart, and double-check anything that looks off. You can always edit the values manually before saving.
My pool details changed — how do I update them?
Tap the Profile tab → Pool Details. Update your pool type, size, filter, or sanitizer at any time. Future advice and recommendations will adjust automatically.
Can I turn off notifications?
Yes. Go to Profile → Notifications to disable test reminders, or turn them off entirely in your iOS Settings under PoolBoi.
How do I delete my account?
Email support@poolboi.app from the address you signed up with and we'll permanently delete your account and all associated data within 7 days.
Does PoolBoi work without an internet connection?
PoolBoi needs an internet connection for AI chat, test strip analysis, and product recommendations. Your saved readings and pool details are stored in the cloud so you can access them from any device.
Is my data safe?
Yes. All data is stored with row-level security — only you can access your own data. Passwords are hashed and all communication uses HTTPS. See our Privacy Policy for details.
When is Android coming?
We're working on it. Email us if you want to be notified when it's ready.
Still stuck?
Email support@poolboi.app with as much detail as you can — what you were doing, what you expected, and what happened instead. Screenshots help a lot.